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BG13421757229/12/2021
HMMMM!! what can I say. I bought one of these in September but after 2 months use, it failed (overheating(.
The dilemma was that I love this machine (I gave it a great review) as I live in Italy so know what good espresso is and have had machines including expensive Gaggia bean to cup ones for years). I can honestly say this model makes the best, most consistent and Italian coffee bar espresso standard of any of them. Well designed easy to programme, stainless steel not plastic, huge easy to fill water reservoir so less topping up.
Given the Banggood low price the cost/benefit of returning repair was not good so I bit the bullet and reluctantly accepted a 35 euro refund on the original cost of 80 euros which was made within 2 days. To Banggoods credit they did this without the need to return the item and Customer Service response times were very good.
Nevertheless, this obviously left me 45 euros out of pocket but I have gambled and bought a replacement. Even then, provided this machine is more reliable than the last it still makes the total cost 125 euros which is a) still cheaper than I have seen other sites selling them for and b) given the appearance, quality of output and ergonomics so still a bargain( my last Gaggia bean to cup was over 400 euros and nowhere near as good coffee) I will review again in 6 months.
If the machine lasts two years I will not be un happy given the initial low price when you consider water and electricity are not a good combination and we do drink a lot of coffee. Regular descaling is essential and whilst the machine flashes to warn you after 500 cycles to descale, in a hard water area like ours I would do it every 30 days regardless.
In summary.. recommended but based on experience with 1st machine failing after 2 months use with reservations. Hopefully I was just unlucky.
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