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Why can I not exchange my points?

Please ensure to be logged into your account to redeem some points. If you can see your username appearing on the upper right of the checkout page, this means that you are logged in.

Points can not be used in the following scenarios:

- Flash deals products;

- Products at unbeatable prices;

- Coupons;

- Drop-shipping orders;

- Products with a promo tag;

 

In most cases, you will see an error message showing the exact reason for this situation.

 

Product in shopping cart are unbeatable products

In the picture here above, the items in the shopping cart are "unbeatable" ones, and thus points can not be redeemed.

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