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How long will it take to receive my refund?

Our refund process is optimized for speed, refund requests are, by default sent to the original payment method used.


If the payment method you used to pay for your order cannot be sent to the original payment method used, we suggest you refund to BGpay, and 

once approved the refund is immediately available in your BGpay account. A BGpay refund is fast and has no additional fees. If you choose to send 

money via PayPal, the total refund amount will be less as you will need to pay all PayPal commission charges. PayPal charges commission according 

to your PayPal account rate.


If your refund is sent to BGpay but you want it returned to your account, you can click “Withdraw” on the BGpay page and the balance will be sent 

back to the original payment method used. The estimated time for the refund to return to your account is based on the payment method you selected

when placing your order.


Payment methods that cannot be directly refunded

√ ATM Indonesia







 Some payment methods which exceed the available refund time of the payment institution

Standard refund/withdraw processing times:

Payment MethodRefund Time Once Approved(Refund approving time:24-48 hours)
PayPal Express CheckoutWithin 1 business day
PP CreditRefund within 1 business day, but  may take 7-10 business days to show in your PayPal Credit account.
Qiwi/ Webmoney/ Dotpay/ iDEAL/ Giropay/ SofortWithin 2 business days
Klarna Slice itWithin 3 business days
Boleto/ OXXORefund process within 2 business days, then you will receive an email to collect your bank details. And the refund shown in your account within 10 business days.
Credit Card(Google pay/ Apple pay/ Installment)Refund within 1 business day, but bank processing may take 7-14 natural days to show in your account.
Installment MXRefund within 1 business day, but bank processing may take 10 business days to show in your account.  Refund request after 180 days, customer provide bank details to Ebanx and refund will be transferred in 10 business days.
BGPayWithin 1 business day
India Credit Card/ UPI/ NetbankingRefund within 1 business day, but bank processing may take 5-7 business days to show in your account.
ATM Indonesia/ Alfamart/ WalletDue to payment method's restriction,it cannot be directly refunded. Each returned transaction will be credited to your BGpay or PayPal account.View more
Ebanking(molpay)Within 3-7business day
PaytmRefund within 1 business day, but bank processing may take 3-21 business days to show in your account(paytm wallet will settle within 24h).
BKM ExpressRefund within 1 business day, but bank processing may take 7-14 natural days to show in your account.

Due to payment method's restriction,it cannot be directly refunded. 

Each returned transaction will be credited to your BGpay or PayPal account.View more


Due to payment method's restriction,it cannot be directly refunded. 

Each returned transaction will be credited to your BGpay or PayPal account.View more

Dragonpay(ebanking&convenience store)Due to payment method's restriction,it cannot be directly refunded.  Each returned transaction will be credited to your BGpay or PayPal account.View more

We will inform you by e-mail after your refund request has been approved.

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